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Company:
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The Employment Solution Consulting Firm |
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Job Title:
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Area Executive Housekeeper |
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Job Category:
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Hospitality/Hotel/Motel |
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Job Reference:
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125896 |
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Job description:
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The Executive Housekeeper is key to attaining our goals of "Our Quality Pledge and Standards of Service" particularly in reaching the standard of a "clean, crisp property where everything works". The Executive Housekeeper takes charge of all components of hotel cleanliness.
Specific Responsibilities:
1. Maintain superior cleanliness levels in all guest rooms, public areas and employee areas.
2. Meet or exceed all productivity and expense levels as set forth in the budget process.
3. Ensure that all Housekeeping Personnel are trained in the company approved programs.
4. Ensure that all department employees are treated to fair and appropriate application of all company policies and procedures.
5. Assist in the championing of the Company Mission Statement and Hotel Mission Statement with key emphasis on Superior Guest Service and Product Quality as described in "Our Quality Pledge and Standards of Service."
6. Maintain an open and professional approach towards fellow managers and their departments.
Performance Standards:
The effectiveness of the Executive Housekeeper is measured by the achievement of the following goals:
1. The overall cleanliness of the guestrooms and public areas of the hotel.
2. Attainment of budgeted labor productivity standards and expense costs.
3. Timely accomplishment of specific goals and action plan detailed in the Annual Business Plan and the performance appraisal process.
4. Employee turnover and satisfaction as measured by the company's climate survey and turnover report.
5. Achievement of new employee orientation guidelines and training goals.
6. Attainment of Corporate goals in relation to our Guest Comment Card Program, franchise inspections and related Corporate inspections.
Reporting Relationship:
The Executive Housekeeper reports directly to the General Manager of the hotel or the Assistant General Manager or Rooms Division Manager at certain designated properties.
Career Track:
A successful Executive Housekeeper has several potential career tracks within our organization. They all require the sustained achievement of the requirements described in this position summary as well as the demonstrated capacity to handle special projects and additional assignments. Advancement options are:
Executive Housekeeper at a larger or newly acquired property.
Corporate Support - promotion to the Corporate office in support of the Hotel Division's efforts.
Guest Service Manager, Rooms Division Manager or Assistant General Manager in certain designated properties.
Position Requirements:
Experience: A minimum of two years of experience as an Assistant Housekeeper at a 200 plus room property
Education: High School education
Basic Experience:
1. Strong interpersonal and leadership skills
2. "Guest First/Service" Approach
3. Strong organizational skills
Desirable qualifications:
1. Experience as an Executive Housekeeper in a full service hotel for one year.
2. Bachelor's Degree in Hotel/Restaurant Management.
3. Previous experience in operating a Hotel Laundry for one year.
4. Knowledge and experience in budgeting and business planning.
Specific Position Duties:
The Executive Housekeeper's duties are detailed in general below:
1. Guest Satisfaction
a. Focus on "Our Quality Pledge and Standards of Service and Company Mission Statement in all operational decisions. Create and maintain a guest first priority throughout the department.
b. Fully utilize and follow through on guest comment card programs. Respond quickly to deficiencies in the Housekeeping area and take corrective action.
c. Fully implement Company operational policies and monitor compliance by the Housekeeping team. Inspect and follow through.
d. Create and maintain a safe and secure environment for our guests and employees.
e. Ensure that all guest requests are attended to in a timely fashion.
f. Resolve any complaints to the guest's satisfaction regarding Housekeeping operations.
g. Communicate with Front Office any unresolved guest problem for further follow-up.
h. Maintain an organized and secure Lost & Found program.
2. Leadership/Employee's
a. Develop a team approach among all employees that focuses clearly on the hotel's goals and Mission Statement. Lead by example.
b. Recruit, interview and orient all new Housekeeping team members.
c. Ensure that high standards and follow through are achieved for all Housekeeping employees in the following areas:
Recruitment
Hiring and Orientation
Training and Certification
Performance Review and Communication
Discipline and Use of Authority
d. Maintain fair and consistent application of company and hotel human resources policies and procedures within the department. Utilize the open door approach.
e. Perform timely and effective performance reviews on all Housekeeping personnel. Coach, counsel and lead their development.
f. Create a safe, "accident free" work environment throughout the Housekeeping Department through proper training.
g. Develop subordinates for promotion within the hotel and company.
3. Operational
a. Direct the efficient operation of the Housekeeping and Laundry Department's utilizing Company policies, procedures and programs in addition to manager's experience.
b. Develop and follow through on goal and action plans. Follow through on team members' goal and action plans.
c. Comply with all franchise standards and programs relating to the Housekeeping Department.
d. Direct appropriate departmental meetings and actively participate in management and all employee meetings.
e. Ensure that all Housekeeping employees are provided with the necessary tools and equipment to productively and safely do their jobs.
f. Maintain adequate staffing levels and schedule according to occupancy and productivity guidelines.
g. Ensure smooth and constant communications with Front Desk and Engineering operations on room status.
h. Follow through on appropriate Action Bulletin items.
i. Maintain quality assurance by participating in room inspections on a daily basis.
j. Participants in the Management on Duty program.
4. Financial
a. Pro-actively manage all Housekeeping related expenses and payroll costs using corporate standards.
b. Ensure that all Housekeeping related costs are managed in appropriate relationship to the hotel's volume.
c. Actively participate in the Financial Statement review process.
d. Comply with all company purchasing policies and procedures.
e. Conduct monthly inventories of all expandable supplies and linens.
5. Business Plan/Budget Process
a. Assist in the development of the Hotel's Mission Statement.
b. Participate in the annual budgeting process.
c. Develop goals and action plans for Housekeeping Department.
d. Participate in the hotel's Capital Improvement Process.
6. Other
a. Maintain a clear line of communication with direct supervisor keeping them aware of areas of concern and significant occurrences in the department.
b. Participate in special assignments as necessary.
c. Participate and contribute actively during meetings and training sessions.
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Skills:
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Language requirements:
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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High School |
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Experience (year):
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5 |
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Job Location:
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Ft-Launderdale-Boca Raton - Florida - USA |
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Post Date:
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05/09/2008 |
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| Contact Information |
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Company:
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The Employment Solution Consulting Firm |
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Contact Name:
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The Employment Solution Consulting Firm |
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Contact Email:
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employmentsolutions59@yahoo.com |
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Contact Phone:
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704-481-2170 |
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